Frequently Asked Questions

Timing

What are your production times?

4 to 6 weeks from order. Every piece is made to order by our partner craftsmen.

Can I visit the workshop?

By appointment only, for professionals and specific projects. Contact: contact@bosc-design.com

Materials

How do I care for patinated brass?

A soft, slightly damp cloth. Brass evolves naturally — its patina is a quality.

How do I care for Sarragan stone?

Clean water and a soft cloth. No acidic products. The stone may shift slightly in colour with the light.

How do I care for powder-coated wood?

A slightly damp cloth. Avoid prolonged moisture and harsh household products.

Personalisation

Can I order a different finish?

Yes, for most of our pieces. Contact us to discuss your project.

Do you offer bespoke work?

Yes, particularly for professionals (architects, hotels, restaurants). Send your brief to contact@bosc-design.com

Order & payment

Which payment methods do you accept?

Credit card (Visa, Mastercard, Amex), Apple Pay, Google Pay. All transactions are secure.

Can I cancel an order?

Within 24 hours of ordering. After that, please contact us quickly.

Do prices include VAT?

Yes, all prices include VAT (French VAT 20%).

Delivery

See our Shipping & Returns page for full details.